Return and Refund Conditions
Customer satisfaction is important to us!
Please choose your item(s) carefully and email us with any questions prior to purchasing a piece. Due to the delicate nature of the pieces we create, we cannot offer refunds or exchanges at this time. If you receive the incorrect product or if your product arrives damaged (not due to shipping or carelessness with handling), please email us: firstname.lastname@example.org If the item's damage is not due to shipping, you will need to notify us within 48 hours of item receipt and we will repair or replace as needed. After 48 hours of receipt, any damages to the item will fully be the responsibility of the buyer.
How to make a return of a faulty item:
Contact us to let us know what you would like to return, why and if you would like a credit note or refund. We will then provide you with an RA number.
Fill out your returns form. Please note that if the returns form is not correctly filled out, your return can take longer to be processed.
Ensure the garment is in original condition with tags attached
Package up your item securely and send back within 14 days of dispatch using a traceable service. International orders needs to be returned to within 21 days of dispatch. Items are to be sent back to The Bridal Journey at the cost of the customer. Unfortunately all online orders will need to be returned to the head office.
Processing a Refund
Please allow up to 7 working days upon us receiving your parcel to complete the process of your return.
We recommend you send your item back using a traceable service so you know when we’ve received it. Your can always contact us to double check. Unfortunately The Bridal Journey cannot be held responsible for parcels without tracking that have not been received back.
The Bridal Journey can only refund the amount back to the original payment information used while placing the order. If a card has been cancelled and we are unable to process the refund, we will issue a credit note.