Shipping and Delivery


Delivery Options

Australia

Standard Shipping
2 - 7 Business Day FREE

Express Shipping

1 - 3 Business Days

(order before 10am) $15.00 

International 

Express Shipping
5-10 Business Days $30.00

For made to order products, we hand create your pieces to order and will ship your order in about 5-7 weeks* after purchase using your preferred shipping option (chosen at checkout). The turnaround time is our best estimate and does not include shipping times. Unless arranged prior to purchase, production times are our best estimates and not guaranteed. Additionally, there may be slight differences from piece to piece as everything is handmade. We highly recommend ordering your piece(s) sooner rather than later to ensure that you will receive in plenty of time.

 

Wrong Order Details

Please contact us ASAP and we’ll see if we can intercept it! If you have entered the wrong shipping information and if the package is still in warehouse, we can update the address. If the order has been dispatched, we will assist with a redelivery, depending on the status on the order. Please note that redirection can increase the delivery time with up to 5 days.

If a delivery is unsuccessful, the package will be returned to The Bridal Journey within 10 days. We can then re-book your order to the correct address.

 

Order Cut-Off Time

Please allow up to 24 hours for us to process your order after it is placed as we often fulfil our online orders from multiple locations. Generally, if you place an order before 10am, it will be sent that afternoon. During sale periods, processing time can be between 24-72 hours.

 

Authority To Leave

As The Bridal Journey do not take responsibility of loss or damaged items during transit none of our packages are dispatched with authority to leave unattended. We do not recommend checking out and leaving a comment to give your authority to leave it somewhere safe without signing for it. We recommend to have it delivered to your work instead.

 

International Delivery 

International Express Shipping, 1-5 business days, $30

The Bridal Journey offer world wide International Shipping. If we are unable to book an international shipment through Australia Post we will contact the customer to alternative work out an alternative address or cancel the order.

We use a DDU (Delivery Duty Unpaid) service, which means you simply pay an ex-tax price at the checkout and are subject to any relevant local duties and taxes once the parcel arrives at your country.

Delivery can take anywhere between 1-5 business days. If you’d like it faster, please call or email us and we may be able to provide a quote for a faster service.

Generally speaking, the closer your are to Australia and to a capital city, the closer you can expect the item to arrive in the quicker end of that delivery estimate.